Used to evaluate products and give advice to viewers, Ngoc Vy also has times when she has to look back at what she once said. In "That Mistake," the female reviewer shares about changing her mind, awkward situations when creating content, and how to deal with it when the person who needs to correct it is herself.

A reviewer is often expected by the audience to give clear comments: is the product good, suitable for whom or worth the money? However, the more you come into contact with many different devices and usage needs, the answers are sometimes difficult to encapsulate in a compliment or criticism. The experience may not be long enough, the information is sometimes not accurate, and especially what is suitable for the reviewer is not necessarily the best choice for the viewer. Therefore, besides giving comments, reviewers also sometimes have to ask themselves: if they later realize that they have made a mistake, what should they do next?

For Ngoc Vy, a familiar face to many technology lovers, that question appears in both work and life. She once changed her mind about an item after using it, encountered an awkward situation in collaborative content, and at one point had to admit her video had wrong information. And when she became a mother, she realized the gap between what she thought was far from the actual decision, or even the times she said something wrong to her loved ones that left her tormented even though she had apologized.

Appearing on "That Time I Missed a Speech", a talk show belonging to the Brohaus series, Ngoc Vy shared those experiences with familiar frankness, while also mentioning concerns that rarely appear in review videos. Behind confident comments is still a person who can make mistakes, change and must learn to be more responsible with what he has said.

Reviewed, recommended to viewers, but then after experiencing it for a while... changed my mind

Getting acquainted with phones at a young age in her father's shop, Ngoc Vy came to technology with a love that existed before the review job appeared. However, understanding that a device is useful does not mean that she will immediately want to buy it for herself, because when she becomes the one paying, her needs and spending ability are things worth considering.

Robot vacuum cleaners are an example. Ngoc Vy shared that she once "accidentally" complimented and was also able to introduce to viewers why they should have this device in their home, while at that time she still did not want to invest. That's not a small expense, and cheaper options don't meet your needs. Between realizing the value of a product and deciding to buy it for the family, there is still a very ordinary gap.

However, a hair dryer worth tens of millions is what makes her change her mind. It was difficult to understand why someone was willing to spend that much money on a hair dryer, but in the end Ngoc Vy became the owner after directly using it: "But after I used it, I felt ok." Even now, when she hears the opinion that a machine worth a few hundred thousand or a few million is almost the same, she recounts her reaction firmly: "It's not the same, use it and you'll know."

The story is a bit humorous when Ngoc Vy herself became the person willing to buy the item that once made me wonder why it was so expensive. But that was also the time she realized that even reviewers can "slip their words", because understanding the uses of a device is not necessarily enough to fully appreciate the value it brings. There are differences that you have to use yourself to feel, especially when the product meets a need that you didn't really pay attention to before.

For a reviewer, such changes of mind also remind that the experience of interacting with many devices cannot completely replace the experience of actual use. A comment may be reasonable with what you know at the time, but still needs to be revisited when you have more experience. It's important to recognize where you've jumped to conclusions and be ready to adjust, rather than sticking to your judgment just because you said it with certainty before.

Sometimes I wonder between stating my own experience or choosing what to say to the audience

However, real-life experience sometimes puts reviewers in awkward situations. Ngoc Vy tells about the time she tried a robot vacuum cleaner model that didn't work properly when she was working for a company that had a paid cooperation with the brand. She had to ask to be sent another camera to continue checking before uploading the photo, and admitted that there were times when she had to say things she didn't really want.

If the hair dryer story above was the time Ngoc Vy changed her opinion because she understood more about the value of the product, then the experience with this robot made her consider what to say when the device did not meet expectations. From here, the story of "a slip of the tongue" also touches on difficult choices at work: what to say about what you have experienced and how viewers will understand the product from those comments. That was also an opportunity for Ngoc Vy to consider the gap between what she experienced and what was conveyed to viewers.

Even though there are situations where she has to consider how to speak, she still wants to keep a principle when working: "I will not praise things that are already bad." Vy admits that she may not say much about a product's weakness, but if asked to praise the very thing she finds not good, she will not agree. That sharing shows the boundaries she wants to keep in her profession, and also leaves a question worth thinking about: if a limitation is not clearly stated, how much will viewers understand the product?

That's also what makes looking back at "slips of words" more meaningful to reviewers. Through the story of the hair dryer or the situation with the robot vacuum cleaner, Ngoc Vy has the opportunity to review both how she evaluates and how to convey the experience to viewers. There are comments that change because we understand the product better, and there are also words that must be considered in the requirements of collaborative work. When she frankly recounted those things, she also showed that acquaintances who make judgments still sometimes need to wonder whether what they say fully reflects what they experienced.

Then when the viewer is right, the one who needs to correct it is me

From comments on products, Ngoc Vy's story of "slip of the tongue" also extends to conversations with viewers, when bluntness and temporary emotions can make the response more harsh than one would like. Some people call her harsh, others like her straightforward way of speaking, and that image is still repeated to this day, although she responds less often than before. When a product review leads to harsh reactions, reviewers sometimes have to consider what they say in the comments section, where feelings of discomfort can easily cause the conversation to go further than the original issue.

For Vy, opposing opinions are still something that can be received and exchanged, but personal attacks are another matter. She is willing to defend her point of view, but wants the debate to focus on the product instead of devolving into insulting the speaker. However, amid the feedback that made her want to speak up, there were times when she had to stop because she realized that the viewers had correctly pointed out a flaw.

"There's another case where sometimes I'm wrong," Vy admitted. Especially with videos made in a hurry, the information given may still be inaccurate, even though the speaker was very confident when filming. That is also a form of "slip of the tongue" in the review profession: what you said was not correct but it reached the viewer, so recognizing the mistake needs to be accompanied by specific action. The solution she shared is quite simple: "At that time, I will be quiet and I will go fix it."

In that case, stopping to correct is as necessary as speaking up to defend a well-founded comment. A different experience may need further explanation, but incorrect information should be checked and corrected. If just because they said it very firmly, they continue to keep it the same, the reviewer may miss the opportunity to correct what he "accidentally" said.

Therefore, Ngoc Vy's straightforwardness is also shown when she accepts that she is not right. From the back-and-forth responses to the choice of silence to correct mistakes, the story in "That Moment of Accidental Speech" becomes close to the reality of working: acquaintances who give assessments also have times when they say something wrong or say something wrong and need someone else to repeat it. The important thing is whether or not after the initial reaction, we are calm enough to listen, look back and take responsibility for what we said.

There are words that stay after I've apologized

Ngoc Vy's "slips of words" don't stop at commenting on products or arguing with viewers. When she returned to her family, she had words that made her think longer, especially since becoming a mother. There were things that she once said she wouldn't do but eventually had to change. There were also things she said when she was angry that made her tormented even though she had apologized to her children.

Letting your child watch a screen is an example. She thought she wouldn't let her child come into contact with her too early. Finally, Ngoc Vy had to admit: "But in the end, I watch it all. I watch everything: TV, iPad, phone." That's also a way to solve the situation when you can't spend too much time with your child. She shared that there are times when it's just the two of us at home. I need to handle customer feedback, and my son wants his mother to spend time with him: "Mom, turn off the computer, I'll play with you."

Between the pending job and the child's desire to be with his mother, initial plans must also be reconsidered according to actual circumstances. When time and energy are limited, keeping a set principle is no longer as simple as when you don't have to manage it yourself. When she actually experienced it, Vy realized that there were things she thought very clearly but found it difficult to do as desired.

Just like the times she changed her mind after using a device, the experience of becoming a mother made her reconsider what she had said. The only difference is that this time, what needs to be understood more lies right in the lives of mother and child, where work, emotions and the child's need for attention are present every day.

What tormented Vy more were the times when she got angry and spoke harshly to her children. She apologized, but was still worried that those words would leave a lasting impact, especially when she knew that her child still remembered and told her things that she did not directly tell her mother. Vy finds that she has become more mature at work, but with her family she still loses control at times even though she knows she doesn't want to make her children sad.

If mistakes in the video can be checked and corrected, then those words will not easily go away just because the mother realized she was wrong. Your child's feelings may still linger after the apology, while Vy still has to face the fact that she may continue to be angry in a similar situation. Therefore, looking back at her "slips of words" also makes her see more clearly what she still needs to change.

These self-reflections also help Vy be more generous with the words of others. Previously, when she heard something bad about her, she might think that person didn't like her and feel uncomfortable for a long time. But when she remembered that she herself had once blurted out a comment about someone and then thought about it again when she went home, she understood that a sentence may not fully reflect the speaker's thoughts or feelings.

Understanding that gives her more reason to sympathize, but also reminds her not to take the words she says lightly: "Even though like I just told you, there are times when I accidentally say something, but I don't mean it at all. But from the opposite angle, the listener, not sure that they just listen for a moment, but many times it will stay there forever, and for a long time."

From comments on an item, responses to viewers to statements to her children, Ngoc Vy has different reasons to look back at herself. There are things that need more experience to understand, there is information that must be corrected when discovered wrong, and there are behaviors that still need to be tried to change even though we know we make others sad. Through that slip of words, maturity emerged from those close things: better understanding of other people's situations, knowing how to admit one's own shortcomings and being more careful with the next words. From here, maturity also gradually appears in the way a person faces his own words.