From tomorrow (November 1), the following phone lines will not be able to make transfer transactions over 10 million VND/time
Executive Briefing
Synthesized and verified with gemini-2.0-flash-thinking-exp
“**From November 1, 2026, customers using some older iPhone and iPad models may not be able to make t”
Key Takeaways
- 1.**From November 1, 2026, customers using some older iPhone and iPad models may not be able to make transfer transactions of over 10 million VND/time via TPBank application.** From November 1, 2026, customers using some iPhone and iPad models may experience interruptions when performing large-value money transfer transactions on the TPBank banking application.
- 2.The reason is that the bank will stop supporting facial authentication for devices running iOS operating systems lower than version 16.7.
- 3.According to the announcement of Tien Phong Commercial Joint Stock Bank (TPBank), the new policy was implemented to enhance security for online transactions, while protecting customer assets against the risks of technology fraud.
From November 1, 2026, customers using some older iPhone and iPad models may not be able to make transfer transactions of over 10 million VND/time via TPBank application.
From November 1, 2026, customers using some iPhone and iPad models may experience interruptions when performing large-value money transfer transactions on the TPBank banking application. The reason is that the bank will stop supporting facial authentication for devices running iOS operating systems lower than version 16.7.
According to the announcement of Tien Phong Commercial Joint Stock Bank (TPBank), the new policy was implemented to enhance security for online transactions, while protecting customer assets against the risks of technology fraud.
Specifically, from the above time, iPhone and iPad users who have not updated to iOS 16.7 or higher versions will not be able to use the face authentication feature for some transactions on TPBank and TPBank Biz applications.
What transactions are affected?
According to TPBank, financial transactions that may be interrupted include money transfers or e-wallet deposits with a value of over 10 million VND/time or a total transaction value exceeding 20 million VND/day.
In addition, customers may also not be able to perform bill payment transactions worth over 100 million VND/time or/day and other financial transactions subject to mandatory face authentication.
Some non-financial activities on the application are also affected, such as logging in for the first time, logging in on a new device or website platform, re-issuing and changing passwords, updating personal information (phone number, email) and other operations that require facial authentication.
What do customers need to do to avoid transaction interruption?
To continue to fully use digital banking features, TPBank recommends that customers check the operating system version on iPhone, iPad and update to iOS 16.7 or later.
Users can check by accessing Settings → General → Software Update.
In case the device does not support upgrading to iOS 16.7 or a higher version, customers need to switch to another device that meets the requirements.
TPBank recommends that customers complete the update before 0:00 on November 1, 2026 to avoid affecting the transaction process.
